Expectations

A partnership is an investment in today and the future. When we form a partnership with a client we expect to build a long-term relationship that is mutually beneficial for both parties.

As such, we are looking to partner with clients who...

• Are looking to invest in their long-term success
• Value the relationship building process
• Seek to work collaboratively with other like-minded professionals
• Are focused on reasonable and achievable goals (no matter how big they are)
• Have legal and ethical business practices
• Can accurately communicate needs and/or will allow us to make recommendations

In return, our clients can expect...

• A professional business relationship
• Collaboration on all projects
• Free client collaboration workspace for Gold and Platinum Retainer Clients
• Use of phone, email, chat, and web conferencing software for efficient communications
• Speedy return of phone calls and emails
• Efficient and timely completion of projects and daily tasks
• Guaranteed quality
• All work goes through a series of quality control checkpoints before being returned.
• If, for any reason you are not satisfied, we will correct it to your satisfaction.

Confidentiality and security of your personal and company information

• Our Privacy Policy
• Our Due Diligence Policy
• Documents and account information can only be accessed by Admin and Beyond representatives working on your account.
• Each representative goes through a thorough reference and background check before having access to confidential client data or materials.
• Each representative signs our confidentiality agreement before having access to client data or materials.
• Working documents are stored on a secure offsite server that is backed up continuously.
• Completed projects are removed from our server, burned to a CD and archived in a secure location.
• Hard copies of confidential materials go through a cross-cut shredder prior to being recycled.
• Secure payment processing.
• Credit card information is not stored unless requested by the client, and then it is stored in a secure location.

Fair and competitive estimates

• Admin and Beyond is priced competitively, according to United States job classifications and VA Consulting Industry standards.
• Our proposals include pertinent business analytics, as appropriate, so you can make informed decisions
• Our strategic partnerships allow us to bring you the most comprehensive services at the best prices
• We only charge for time and resources used (rounded to the nearest minute instead of 5, 10, or 15 minutes)
• We offer a competitive on-demand and retainer pricing structure with several payment options
• Admin and Beyond clients enjoy the confidentiality and security of our secure PayPal and Authorize.net payment processing systems.